slider_FAQ

Frequently asked questions and answers: Make your selection below in order to find the right answer to your question. Select a model, view the question and get a straightforward clarification.

 
 
 

X-Tel 3000
• Can’t charge battery? Please check if the cable and usb charger are correctly connected.

 

• How to I use the flash-light? Press the flash-light button on the left side of the T9 keyboard.

 

• I want to load my contact? Place your sim-card in the phone and start-up the X-Tel 3000. Go to contact and select import from sim-card.

X-Tel 3500
• Can’t charge battery? Please check if the cable and usb charger are correctly connected.

X-Tel Android models
• How to prevent cracked screen or housing? To extend the life of your X-Tel, avoid behavior that could lead to damaging the screen or housing. Over time, even hairline fractures may increase in size and cause cracks on your device’s screen. To prevent your screen from cracking, use these tips for caring for your x-tel device:
– Use a protective case for your X-Tel
– Add a screen protector for your X-Tel
– Set your X-Tel on a flat surface when not in use so it won’t fall
– Be cautious when allowing young children to use your X-Tel
– Don’t put your X-Tel near your keys or other hard objects that may scratch, crack, or crush the screen
– Don’t put your X-Tel in your back pocket where you might accidentally sit on it and crack the screen
– Don’t leave your X-Tel on vibrate near the edge of a surface because it might fall when it vibrates
– Don’t expose your X-Tel to extreme temperatures, such as leaving your device in your car on an extremely hot or cold day

 

• How to pair with other Bluetooth devices? You can connect a keyboard, mouse, joystick or even a speaker and other Bluetooth devices to your device via Bluetooth connection and use it just as you would with a computer. First you have to pair and connect a Bluetooth input device to your X-Tel or X-Tab. Make sure your Bluetooth input device is in pairing mode. Touch Settings > Wireless & Networks > Bluetooth. Make sure Bluetooth is turned on. Touch the name of your device near the top of the screen, so that the text below says “Visible to all nearby Bluetooth devices”. Now you can select the device you want to connect to.

 

• How to transfer files through USB to Windows? You can transfer photos, music, and other files between your computer and device using a USB cable. You can also transfer files from your device to a computer. Make sure your device’s screen is unlocked. Connect your device to your computer using a USB cable. If you’re asked to select a USB connection on your device, choose Media device (MTP). Use the File Transfer window that pops up on your computer to drag and drop files, just like other external devices. Eject your device from Windows, then unplug the USB cable.

 

• How to transfer files through USB to Mac? You can transfer photos, music, and other files between your mac and device using a USB cable. You can also transfer files from your device to a computer. To transfer files, Android File Transfer must be installed on your computer. Download and install Android File Transfer on your computer. Open Android File Transfer. (The next time you connect your device, it should open automatically.) Make sure your device’s screen is unlocked. Connect your device to your computer using a USB cable. If you’re asked to select a USB connection on your device, choose Media device (MTP). Use the Android File Transfer window that pops up on your computer to drag and drop files. Disconnect the USB cable when you’re finished. Android File Transfer is compatible with Mac OS X 10.5 or later and Android 3.0 or later.

 

• How to managing music? You can upload music on your computer to your Google Play library using Music Manager.

 

• How to check remaining battery life and usage? You can see how much battery you have left by looking at the battery level icon at the the top of your screen. To check the percentage of your remaining battery life, swipe down from the top of the screen. Touch the battery icon to go to the battery setting menu.

 

• How to use battery saver? You can use battery saver on your X-Tel device to help improve battery life. You can also set your device to turn on battery saver automatically based on how much battery your device has remaining. Keep in mind that turning battery saver on limits vibration, location services, and most background data. For example, you won’t be able to use Google Maps Navigation while using battery saver.

 

• How to check remaining charging time? You can check to see how long you need to charge your X-Tel before it has a full charge by following these steps: Open the Settings menu, Under “Device,” touch Battery.

 

• How to restart device? Rebooting your X-Tel gives it a fresh start and is sometimes all you need to fix your issue. To restart your X-Tel device, follow these steps: Press and hold the Power button until the menu pops up. Touch Power off or Restart if that is an option for you. Touch OK to confirm. Press and hold the Power button until your device starts.

 

• How to check for Android system updates? System updates can provide improvements that may fix your issue. To check for and install system updates, follow these steps: Open the Settings menu on your device. Under “System,” touch About phone or About tablet. Touch System Updates. Touch Check Now. If a system update is available, touch Install. You might need to restart your device to complete the update. If a system update is not available, the screen will say Your system is up to date.

 

• How to check for Android application updates? App updates can provide enhancements and security improvements that may fix your issue. To check to see if there’s an update for the app, follow these steps: Open the Google Play Store app. Touch the Play Store icon > My Apps to view your downloaded apps. Apps with available updates are labeled “Update.” If there’s an update available, select the app and touch Update.

 

• How to check storage space? You may experience issues if the internal storage on your X-Tel device is full or almost full. Removing unnecessary files and clearing cached data can free up space that your device needs to work properly. To check how much storage you have on your device, follow these steps: Open the Settings menu on your device. Touch Storage. Check to see how much space is listed under “Available.” Your device can start having issues when less than 10% of storage is free.

 

• How to uninstall applications? You can find out what apps are using the most space on your device and uninstall the ones you don’t use. To check to see what apps are taking up a lot of storage, follow these steps: Open the Settings menu on your device. Touch Storage. Touch Apps. Select the All tab to view all the apps installed on your device. Check the list of apps to find out which ones are using the most storage on your device. The apps that are taking up the most storage are at the top of the list. To uninstall an app, follow these steps: Select the app from the list in the Storage menu. Touch Uninstall. When asked if you want to uninstall the app, touch OK.

 

• How to delete other data? You can check for unnecessary data and remove it from your X-Tel. To see what files are stored on your device, follow these steps: Open the Settings menu on your device. Touch Storage. Choose one of the categories to see what’s stored on your device and delete unnecessary files: Pictures, videos Audio Downloads

 

• How to delete temporary data? You can delete temporary files from your X-Tel smartphone device by clearing your cache. You only need to clear your cache if you’re experiencing an issue on your device. If you clear cached data, you might notice that it takes longer to load certain apps or for certain processes to run on your device. To clear cached data, follow these steps: Open the Settings menu on your device. Touch Storage. Touch Cached data. To clear all cached data for all apps, touch OK. Over time, the cache data will build up and you may need to clear your cache again. However, if you continue to experience the same problems with the app, you may need to contact the app’s developer.

 

• How to find application problems? If your X-Tel device keeps restarting itself, freezing, crashing, or is slow to respond, it could be caused by an app you’ve installed. You can use safe mode to start up your device with only the original software and apps that came with your phone. If the issues with your device go away in safe mode, the problem is probably caused by a third-party app downloaded on your device. Make sure your device’s screen is on, then press & hold the Power button. In the box that opens, touch & hold Power off. You’ll see a Reboot to safe mode box. Touch OK. Your device will start up in safe mode. Try using your device normally. Remember, you won’t be able to use any installed apps.

 

• How to enter safe mode? The problem may be caused by an app that you downloaded. You can reboot your device in safe mode to determine if an app you downloaded may be causing the problem. Learn how to reboot to safe mode. If your device works properly in safe mode, that means that an installed app is most likely responsible for your issue. To determine what app might be causing the issue, you can uninstall the app you installed most recently and test in safe mode to see if your issue has been fixed. Repeat the process until the issue is fixed.

 

• Can’t sign in on Android device? You may be asked to enter your Google Account username and password on your X-Tel. Here are some situations where you’re prompted to provide this information: You’ve made too many pattern attempts to unlock your screen. You’re purchasing apps or other content on Google Play. You’re accessing Gmail, YouTube, or another Google app.

 

• How to improve location accuracy? If your GPS, position, or location on the map is wrong, follow these steps to help fix the problem. Try going outside Your GPS signal is strongest under the clear blue sky. If you can’t see the sky, you may have a weak GPS signal and your position on the map may not be accurate. Check your location settings Open the Google Maps app . Touch the side menu > Settings > Location accuracy tips. If Maps isn’t sure about your location You’ll see a light blue circle around your location, you may be anywhere within it.

 

• How to see which apps can see my location? To know which apps are currently accessing or have recently accessed your location, follow these steps: Open your device’s Settings menu. Under “Personal,” touch Location. Touch an app under Recent location requests.

 

• I cannot connect to WhatsApp! Usually, this is caused by a problem with your internet connection or the settings on your phone. Reboot your phone and Wi-Fi (power off, power on).

 

• Can I put a password on WhatsApp? WhatsApp does not have any password system built into the app. If you wish to put a password lock on any app on your phone, there are many apps in the Google Play store that will do this.

 

• How to enter X-Tel without unlock? If you can’t unlock your Android device, you can try to reset your passcode using your Google Account or Android Device Manager. Keep in mind that these methods depend on your device’s version of Android, type of screen lock, and account settings. If you still can’t reset your screen lock, you can consider resetting or erasing your device and then setting a new screen lock.

 

• How to reset Andorid Device Mangager? Reset your pin or password with Android Device Manager This content applies only to devices that have Android Device Manager enabled and that have a pin or password passcode set up. If you’ve previously enabled Android Device Manager on your device, you can change your pin or password by signing in on the web. Keep in mind that you won’t be able to use these steps unless you’ve already set up Android Device Manager on your device.

X-Cam 2000
• How do I start-up? Long press the power button for around 5 seconds. The X-Cam 2000 body worm system will start-up after two “beep” sounds are heard.

 

• How do I get the X-Cam 2000 out standby mode? Press any button on the X-Cam to automatically wake it up.

 

• How does the PTT function work? Use the intercom cable to connect this X-Cam 2000 body worm system to the interphone, as shown in the figure below. After connection, this device can be used as a voice transmitter.

 

• Command fails? In case that there are operation commands from the X-Cam and remote controller at the same time, the one from the X-Cam 2000 has higher priority.

 

• It can’t storage any files anymore? Please check if the data storage isn’t full, empty data to resolve issue.

 

• What is the angle? The X-Cam has a 130° ultra-wide angle, aperture f/2.8.

 

• What is the WiFi range? The WiFi range of the X-Cam 2000 is set to 100 meters.

 

• How powerful is the battery? This X-Cam 2000 has a built-in 3300mah lithium battery.

 

• What is the image definition? The X-Cam 2000 has the following specs, 1080p recording and 22 Mega Pixels images.

 

• I don’t have any lights? The X-Cam isn’t in working status.

 

• What is the purple light do? The purple light can identify driver licence’s.

 

• I have a blue light that flashes? The X-Cam is in status of device start-up.

 

• I have a blue light glowing? The X-Cam 2000 is connected by WiFi with a device.

 

• I have a green light that flashes? The X-Cam is in status of charging the battery.

 

• I have a green light glowing? The X-Cam is in status of working mode.

 

• I have a red light that flashes? The X-Cam is recoding a video.

 

• I have a red light glowing? X-Cam is capturing an image.

 

• I have a orange light glowing? The X-Cam 2000 is recoding audio.

 

• After a while my X-Cam 2000 shuts-down automatically? Your X-Cam 2000 will power off automatically within several minutes if you did not give it a command in order to save energy. You need to power on X-Cam again when using. If in settings the standby function is disabled, it will not enter the standby mode anymore.

 

• I got a WiFi connection failure? In case of X-Cam connection error, the error icon “WiFi” will appear. Select “Yes” to try connection again; select “No” and click the “WiFi” enter the Wi-Fi setting interface; click “WiFi” enter the software interface, but you are not allowed to operate except viewing local files.

 

• What is time-lapse function? A photo will be taken 3s after the shutter button is pressed; A photo will be taken 5s after the shutter button is pressed; A photo will be taken 10s after the shutter button is pressed.

 

• The app functions are different then that of the manual? The function and operation of different versions of the app released on the network platform may vary slightly from each other.

X-Cam 3000
• Command fails? In case that there are operation commands from the X-Cam and remote controller at the same time, the one from the X-Cam 3000 has higher priority.

 

• It can’t storage any files anymore? Please check if the data storage isn’t full, empty data to resolve issue.

 

• The app functions are different then that of the manual? The function and operation of different versions of the app released on the network platform may vary slightly from each other.

X-SOS 3000
X-SOS login >

 

• Can’t switch the X-SOS on power? Power switch operation’s problem, please slide to the ON side.

 

• Can’t switch the X-SOS on power or it suddenly shutoff? Low battery, please keep it charging for 2.5 – 3 hours.

 

• Not Sending SMS and the blue LED always on? Make sure tracker can receive the strong GSM signal or check SIM card installation, insert again if necessary. Replace a new SIM or contact your telecom provider if necessary.

 

• Not Sending SMS and GSM connection congested? Wait for SMS. Some GSM networks slow down during peak time or when they have equipment problems.

 

• I have wrong password and SMS format? Please double check password or SMS format, password and format must be right.

 

• If the SIM cannot support GPRS? Please enable SIM’s GPRS function.

 

• If the GPRS function is disabled? Please enable the GPRS function.

X-Map 3000 & 3G version
• Where can you find the phone SIM input on the X-Map 3000? The SIM card input is at the back next to the battery.

 

• Display isn’t clearly? The back light is not bright enough, adjust the backlight in settings.

 

• Display isn’t clearly, it turns black? The back light has been turned off, Click the LCD firmly, the screen will turn to bright again.

 

• Don’t have any sound with the earphone? The earphone is not connected well, connect the earphone via aux cable.

 

• What could happen if you dropped your X-Map 3000? The system could restarts, this is normal. The system reboots to make sure it acts 100% fine.

 

• No signal? Please restart system, if still not working reset GPS to receive the signal.

 

• Where can I find the GPS settings? You have to GPS settings one main and one for IGO. Click the GPS button in main interface settings and enter GPS information interface. Click the GPS button in IGO interface settings and enter GPS information interface.

 

• The map data is lost? If made back-up please replace the backup, if not contact your X-Map 4000 or 5000 retailer or distributor.

X-Map 4000 & 5000
• Can’t turn on the X-Map? Lack of power, please charge the battery.

 

• The X-Map 4000 or 5000 device turn off suddenly? Low battery, please charge the battery.

 

• Display isn’t clearly? The back light is not bright enough, adjust the backlight in settings.

 

• Display isn’t clearly, it turns black? The back light has been turned off, Click the LCD firmly, the screen will turn to bright again.

 

• No response when clicking the button? The touch-screen is not calibrated, calibrate the touch-screen (see manual for instruction).

 

• Don’t have any sound? The volume is at the lowest condition, please increase the volume.

 

• Don’t have any sound with the earphone? The earphone is not connected well, connect the earphone by Bluetooth settings.

 

• Can’t communicate with computer? The USB cable is not connected well, re-connect the USB cable.

 

• No signal? Please restart system, if still not working reset GPS to receive the signal.

 

• Where can I find the GPS settings? You have to GPS settings one main and one for IGO. Click the GPS button in main interface settings and enter GPS information interface. Click the GPS button in IGO interface settings and enter GPS information interface.

 

• The map data is lost? If made back-up please replace the backup, if not contact your X-Map 4000 or 5000 retailer or distributor.

 

• X-Systems Off-Road Navigation: Off-Road Map integration & Off-Road Map Instructions.

X-Track 2000
X-Track login >

 

• How to set the language? Set the language by sending tekst message with LANG,type#, LANG,0# for English.

 

• How to set the timer? Set the interval from 30 up to 60 seconds by sending a tekst message to the device, TIMER,30# or TIMER,60#.

 

• How to inquire longitude and latitude? Set a tekst message with WHERE# to the X-Track device. Note: Will reply current longitude, latitude, time, speed and X-track device code.

 

• If the device doesn’t have a signal? Please check the offline area in order to judge if the network problem of operators.

 

• Is there nog GPS connection? When GPS cannot receive the signals, please drive in the open sky and ensure there is no metal thins on the device or when the device cannot receive any GSM signal, please check the SIM card installation.

 

• There is no power? The red LED is not glowing when “power on”. check the fuse of the power line. If the fuse is fused, please change the fuse.

 

• The device is not online or offline on the web platform? First, please check the three LED working state. If possible, you can call the device’s SIM card number to check. If not connected, the device is out of signal.
– If you remind that you have used a prepaid card the device SIM card may be out of deposit, please make deposit by the telecom provider or with a contract the provider has disabled the number.
– If remember the device is on power off, please turn back the device power and proceed as followings: Check if the red LED is in constant glow. If the LED is dark, please check the power connecting. If fuse is broken, please return the device to the seller. If the blue GSM LED is not in constant glow, please check the installation of SIM card.

 

• If one of the following items isn’t the problem please contact immediately the distributor or retailer where you purchased the X-Track.