Afterservice:

For After Sales enquiries, contact the X-Systems Customer Relationship Support Centre. A professional team of experts will help you with all questions regarding your excellent off-road engineered device.  The inquiries may be monitored and recorded for training, quality assurance or legal purposes.
For general questions or product explanations we advise you to first check with the place of purchase for their assistance or check our support page with the frequent asked questions. 

 

Guarantee:

Your X-Systems satisfaction is guaranteed! If you are not satisfied with your purchase, please contact our Customer Relationship Support Centre. Within 7 days of receipt of product the customer can exchange the product agains a other X-Systems product. Product that has been scratched, dropped, alteration, misuse or abused may not be returned under any circumstances. For all other products, if the item is returned in the original packaging and in the new untouched status we will exchange it or a other X-Systems product.

After contact with our Customer Relationship Support Centre the product must be returned to us within 3 working days for the issuance of the return & exchange. Your purchased X-Systems product must first be in our warehouse and will be subjected to a inspection before we will send the other X-Systems product. You and our team will keep contact during the process and will explain more details. All products must be packed in the original, unmarked packaging including any accessories, manuals and the documentation that was included with the product. Returns that do not meet these conditions may be rejected or subject to a restocking fee. Transport or logistic cost may apply of the return & replace process.

 

Device warranty:

X-Systems products are warranted for one year from the date of purchase against manufacturer’s defects. The limited warranty is valid only to the original purchaser with a proof of purchase from an authorised X-Systems retailer that clearly shows the purchase date. The customer’s exclusive remedy for a breach of warranty will be the repair or replacement of the item as determined by X-Systems. X-Systems does not warrant against any scratches or drops. Alteration, misuse, accidents, abuse, or wrong installation of the device cover will void this warranty. The warranty does not affect the legal rights of customers under applicable local or national laws governing the sale of consumer goods.

Warranty claims of customers regarding their X-Systems product are to be made through the authorised X-Systems retailer where purchased or by our Customer Relationship Support Centre for easy, quick and efficient response. A approved proof of purchase is required for the claim, for more information regarding the X-Systems policy check our full factory warranty policy and terms of conditions.

 

Accessories warranty:

All X-Systems accessories or apparel is warranted against defects in material or workmanship for 30 days from the date of purchase.Warranty claims of customers regarding their X-Systems product are to be made through the authorised X-Systems retailer where purchased or by our Customer Relationship Support Centre. Warranty is only valid with proof of purchase from an authorized X-Systems retailer. The X-Systems warranty program does not cover any defects due to improper installation or fit.

 

Usage:

X-Systems assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. The user should be fully responsible for the use of the product in a safe and normal manner without risking it’s life. In no event shall X-Systems be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. X-Systems advices to use the products as recommended by the law and regulations of your local country. In some countries uhf, non handsfree calling or setting navigation destination when driving is illegal or require governmental permission.

 

Coverage:

The X-Tel, X-Tab, X-Track and X-SOS will still function if you are abroad, however your telecommunications service provider could charge extra cost. For more details about your telecommunications costs please inform with your telecommunications service provider. Coverage, our mobile connectivity components and software partners cannot guarantee 100% service coverage in all locations. X-Systems assumes no responsibility for the communication accuracy, behaviour or function of the product.

 

User data:

X-Systems recommends that customers keep their usernames and passwords safe of the X-Track & X-SOS and apply adequate security to their X-Tel & X-Tab devices.

Our  privacy and security measures are designed with the strictest security in mind, so any personal information that you provide to X-Systems is used for the purpose of receiving X-Systems communications.
X-Systems Customer Relationship Support Centre when needed, collect information you give us or permit us to access. Information may include, but is not limited to, your name, birth date, email and physical address, telephone number, location (GPS) information, activity and performance information, and when necessary, billing information. All personal information that we obtain about you will be recorded, used and protected by us in accordance with current data protection legislation of the Netherlands.  However, like other companies, organisations or governments, X-Systems cannot guarantee 100% the security or confidentiality of the information you provide to us. X-Systems assumes no responsibility for any leak or hacking of data which could contain your confidential information.
For questions or concerns, please contact X-Systems Customer Relationship Support Centre.

 

Copyright information:

Although X-Systems has attempted to provide accurate information to better serve “you” as customer, it assumes no responsibility for the accuracy of the information. X-Systems reserves the right, at any time, specifications, features, pricing, design, models or equipment without incurring any obligation or notice to discontinue or modify and will make an effort to update this web site with any new information, but assumes no responsibility for failing to do so.
Please note; these notices were translated from the original Dutch language and therefore should not be taken as completely correct.

X-Systems is registered name  and acts under regulation and law of in the Netherlands. X-Systems technology and trademarks are ferociously protected. The models on the website and their identity are property of X-Systems; All rights reserved.

All other company, brand, product names are trademarks or registered trademarks of their respective holders. This web page has no affiliation to, and is not associated or sponsored by any of these trademark owners:

• The Bluetooth word mark and logos are owned by the Bluetooth SIG.
• The OpenSeaMap word mark and logos are owned by Olaf Hannemann.
• The OpenStreetMap word mark and logos are owned by its contributors.
• OziExplorer® is a registered trademark of Des Newman.
• Samsung® is a registered trademark of Samsung Electronics Co Ltd.
• ARM® is a registered trademark of ARM Holdings PLC.
• Intel® is a registered trademark of Intel Corporation.
• GoPro® is a registered trademark of GoPro Inc.
• IGO® is a registered trademark of NNG Software Developing and Commercial Llc.
• NVIDIA® is a registered trademark of NVIDIA Corporation.
• Sony® is a registered trademark of Sony Corporation.
• 4G LTE® is a registered trademark of European Telecommunications Standards Institute.
• Windows CE® is a registered trademark of Microsoft Corporation.

 

Suppliers certification:

As part of our evaluation and manufacturing process, we require from our international suppliers to certify that the materials incorporated into the products comply with local regulations regarding pollution, slavery and human trafficking. In addition all agreements including purchase terms and conditions require our suppliers to reaffirm their commitment to compliance with local their laws. X-Systems requires that all of its suppliers conducts its operations and process in social responsible manner of labor Practices, health, safety, values, ethics and environmental impact.

If we believe that a supplier is not in compliance with its representations, contractual commitments or legal obligations, we will provide the supplier with the opportunity to remedy any potential non-compliance through the implementation of a corrective action plan that lays out the minimum standards we expect. Should the supplier continue to fail to meet its obligations, we will seek to eliminate such supplier from our affiliation and do not take any responsibility for their actions.

 

Quality control:

Every device is tested over 100.000 times before you take it out of the box. Although X-Systems takes a lot pride in its products and has attempted to provide the highest grade of quality, it still may be possible that you will experience problems. X-Systems put’s its full effort in the water, vibration, shock or dust resistance of its products, nevertheless X-Systems assumes no responsibility for water housing leakage or any resulting damage. Please handle to accordance, check carefully and double check when sealing the housing! X-Systems can’t guarantee 100% resistance against the elements in nature or human actions there fore we don’t cover leakage in our warranty. For more information about the limited warranty, please check our factory warranty policy.

 

Counterfeit products:

X-Systems is aware that counterfeit products exist in the market and is working to eliminate the problem. To find authentic X-Systems product, please purchase from authorised X-Systems retailers.

We regret the fact that you may have been in contact or purchased a fake counterfeit product, that doest have our technology in side or is covered by our warranty and service. Purchasing products from unauthorised retailers, unauthorised websites or a auction website is done at your personal own risk. Be cautious of websites that offer substantial discounts or different product releases. X-Systems products may be covered or protected by one or more patents.

If you believe you purchased X-Systems is a counterfeit product report it, keep counterfeit products from circulation. If you would like to report a fake, please contact the seller to resolve your issue and give us a brief notice with details of the seller in question. Please include the product proof of purchase, the sellers location and/or the website address. These details are for reporting purposes only and our Customer Relationship Support Centre is not able to respond to specific questions about product authenticity. X-Systems does not accept claims for counterfeit product.